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pages.HELP

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<em>News:</em>&nbsp;&nbsp;<span class='text-normal'>Discounts to all members of <Partner name></span>

Here on the help pages you will find answers to some of the most common questions - use the menu to navigate.

Do not find what you are wondering, want to give us suggestions for new products or give us feedback so we can get better?

<h1>Contact us</h1>

Find the product you want or browse for the activity you want and find our suggestions for products for the job.

<p>Renting is easy, safe and smart, but new to many. No wonder there will be no questions. <br>Take a look here - we have gathered what several rental enthusiasts are asking for. If you have other questions or good input, you are welcome to contact us.</p>

Bring your booking code to your chosen location. Pick up the tool, and you are ready for your project. Deliver the product at the same place when you are done.

<h1>Privacy policy</h1>
<div>Your Company &oslash;nsker at du som bruker skal v&aelig;re trygg p&aring; at vi ivaretar ditt personvern og behandler alle personopplysninger i henhold til lovgivningen.</div>
<h2>Personopplysninger</h2>
<div>For &aring; bruke nett-bookingtjenesten, m&aring; du oppgi navn, adresse, telefonnummer og epost. For &aring; registrere en ordre m&aring; det n&oslash;dvendigvis ogs&aring; bli lagret opplysninger om tidspunkt for utleie og hva slags utstyr som er reservert/bestilt. Det er 18 &aring;rs aldersgrense p&aring; bruk av tjenesten og du m&aring; derfor ogs&aring; oppgi ditt f&oslash;dsels&aring;r. Ved bruk av tjenesten lagres din ordrehistorikk. Disse personopplysninger brukes for &aring; levere tjenesten til deg. Disse personopplysningene oppbevares s&aring; lenge du st&aring;r registrert som bruker hos oss. De personopplysninger vi har registrert er tilgjengelig og kan endres p&aring; din side. Du kan ogs&aring; kontakte oss og be om at vi fjerner dine personopplysninger eller bli avregistrert fra v&aring;re systemer. Du vil da ikke lenger kunne bruke tjenesten med mindre du registrer deg p&aring; nytt.</div>
<h2>Personopplysninger til tredjepart</h2>
<div>Your Company vil ikke selge, bytte, eller videreformidle dine personopplysninger. Ordreinformasjon h&aring;ndteres i et system som leveres av <a href="https://sharefox.no/">Sharefox</a>.</div>
<h2>Betalingsinformasjon</h2>
<div>N&aring;r du bestiller lagres kortinformasjonen din hos betalingsleverand&oslash;ren DIBS for &aring; ivareta din ordre. DIBS oppbevarer informasjonen p&aring; en sikker og forsvarlig m&aring;te og er PCI sertifisert. Dette gj&oslash;r at vi kan h&aring;ndtere endring av ordre, oppheving av reservasjon slik som depositum, kreditering, ytterligere p&aring;l&oslash;pte kostnader fra brukeren (ved for sen innlevering, skade eller lignende), samt redusere misbruk og svinn. Transaksjonsopplysninger blir lagret relatert til din ordre, men alts&aring; ikke kortopplysningene. Transaksjonsopplysninger vil bli lagret s&aring; lenge du st&aring;r registrert som bruker av tjenesten jf. punkt om personopplysninger.</div>
<h2>Bruk av innsamlede opplysninger</h2>
<div>Personopplysningene som samles inn for disse form&aring;lene inkluderer b&aring;de opplysninger du selv oppgir (navn, e-postadresse m.m.) og informasjon som samles inn gjennom bruk av tjenesten, som hvilket utstyr du leier og informasjon om posisjon og teknisk informasjon om din enhet og internett-tilkobling. Personopplysningene vil kunne bli supplert med tilgjengelig informasjon fra tredjepartsakt&oslash;rer.</div>
<h2>Informasjonskapsler</h2>
<div>N&aring;r du bes&oslash;ker v&aring;r tjeneste bruker vi ulike teknologier for &aring; gjenkjenne deg som bruker og samle inn data. Vi bruker eksempelvis informasjonskapsler (cookies) for &aring; huske leiedatoer, og utstyr. Informasjonskapsler forenkler bruken av tjeneste og for &aring; gi deg relevant informasjon n&aring;r du bes&oslash;ker nettstedet v&aring;rt. De brukes ogs&aring; til &aring; mellomlagre data som tilgjengelige utleiedatoer, priser og lignende.</div>
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<div>Gjennom tjenerlogger og andre verkt&oslash;y kan vi registrere informasjon om enheten og tilkoblingen til v&aring;r tjeneste, herunder operativsystem, nettleserversjon, IP-adresse, informasjonskapsler og unike identifikasjonsfiler. Denne informasjon brukes i anonym og aggregert statistikk, men kan ogs&aring; kobles mot din brukerkonto. Informasjonen gj&oslash;r blant annet at vi kan tilpasse visningen av v&aring;r tjeneste til den enheten du bruker.</div>

Choose the product station closest to you. Book and pay online. Done.

<p style="font-family: inherit; color: inherit;"><strong>Terms and Conditions for the EasyBil.se Service</strong></p>
<p style="font-family: inherit; color: inherit;"><strong>TopFive Flytt &amp; St&auml;d AB</strong>, Magnegatan 40, 19557 M&Auml;RSTA, Sweden, corporate ID no. 559492-3814, operates a rental business where companies and private individuals can rent equipment and vehicles. Orders are placed online, with pick-up or drop-off at a designated location, or via home delivery. The service also offers a membership program that provides benefits for frequent renters.</p>
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<h3 style="font-family: inherit; color: inherit;">1. General</h3>
<p style="font-family: inherit; color: inherit;">These terms apply to the rental and sale of goods and services from <a href="http://www.easybil.se/">www.easybil.se</a> to businesses and private individuals. Together with your order, these terms form the complete agreement for the purchase.</p>
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<h3 style="font-family: inherit; color: inherit;">2. Definition of Parties</h3>
<p style="font-family: inherit; color: inherit;"><strong>Lessor / Seller</strong>: TopFive Flytt &amp; St&auml;d AB, referred to as &ldquo;we&rdquo;, &ldquo;us&rdquo;, &ldquo;the lessor&rdquo; or &ldquo;EasyBil.se&rdquo; in these terms.</p>
<p style="font-family: inherit; color: inherit;"><strong>Lessee</strong>: The person named as the lessee or buyer in the order, referred to as &ldquo;lessee&rdquo;, &ldquo;customer&rdquo;, &ldquo;you&rdquo; or &ldquo;your&rdquo;.</p>
<p style="font-family: inherit; color: inherit;"><strong>Rental Item</strong>: Any vehicle, tool, equipment, machine, or other item rented out via easybil.se.</p>
<p style="font-family: inherit; color: inherit;"><strong>Delivery Method / Service Point</strong>: Refers to pick-up or return at a store, at a service point, or via home delivery.</p>
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<h3 style="font-family: inherit; color: inherit;">3. Payment, Deposit and Prices</h3>
<p style="font-family: inherit; color: inherit;">Payment is made by Visa or Mastercard on our website via our payment provider, which meets the highest security standards. The lessee pays upon ordering, and the rental agreement is considered binding at that time.</p>
<p style="font-family: inherit; color: inherit;">EasyBil.se follows standard rental industry practice and reserves the deposit amount stated in the order confirmation. The deposit serves as security in case the item is returned late, damaged, or not returned at all. The amount varies by item and is stated in the order confirmation. We may use the deposit to cover rent, repair costs, compensation claims, and other costs according to section 5.</p>
<p style="font-family: inherit; color: inherit;">All prices include VAT. The total cost, including all charges related to the rental or purchase, is shown before you place your order. In the event of obvious pricing errors on easybil.se, we reserve the right to unilaterally change, remove, or reject orders &mdash; even after confirmation &mdash; but will inform the customer within a reasonable time.</p>
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<h3 style="font-family: inherit; color: inherit;">4. Condition of the Rental Item</h3>
<p style="font-family: inherit; color: inherit;">We commit to delivering rental items of high quality and in working order. All equipment is inspected and maintained before and after each rental.</p>
<p style="font-family: inherit; color: inherit;">During the rental period, you are responsible for all damage to or loss of the item, unless caused by a technical defect or fault. You must check the item before use and contact us if it is not in the expected condition.</p>
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<h3 style="font-family: inherit; color: inherit;">5. Damage</h3>
<p style="font-family: inherit; color: inherit;">All damage, technical faults, or accidents during the rental period must be reported immediately to EasyBil.se at <a href="mailto:support@easybil.se">support@easybil.se</a>. This also applies in the event of theft.</p>
<p style="font-family: inherit; color: inherit;">If the damage is due to misuse, negligence, or intent, we may use the deposit and, if necessary, charge additional amounts to cover repair or replacement costs. This also applies if the item is returned excessively dirty.</p>
<p style="font-family: inherit; color: inherit;">We may provide advice on using the item, but we are not responsible for direct or indirect damages or losses resulting from use, delays, or faults in the item.</p>
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<h3 style="font-family: inherit; color: inherit;">6. Use of the Rental Item</h3>
<p style="font-family: inherit; color: inherit;">Rental items are used at your own risk. You must be at least 18 years old.</p>
<p style="font-family: inherit; color: inherit;">You are responsible for handling the item and any accessories properly, and protecting them from damage or abnormal dirt. We provide manuals and safety instructions, which you must read and follow.</p>
<p style="font-family: inherit; color: inherit;">Protective gear must be used where required.</p>
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<h3 style="font-family: inherit; color: inherit;">7. Accessories</h3>
<p style="font-family: inherit; color: inherit;">Accessories are purchased or rented separately and selected based on the intended task. The website states what is included in the delivery. Safety equipment may be offered on the site. Personal accessories (e.g., respirators) and consumables (e.g., saw blades) are not rented out. For unused purchased accessories, the right of withdrawal in section 12 applies.</p>
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<h3 style="font-family: inherit; color: inherit;">8. Lessee&rsquo;s Rights and Obligations</h3>
<p style="font-family: inherit; color: inherit;">You must be at least 18 years old and provide correct customer information when registering.</p>
<p style="font-family: inherit; color: inherit;">Customer notifications are sent to the email address you provide and are considered received when sent by us.</p>
<p style="font-family: inherit; color: inherit;">Your user account is personal. If you suspect unauthorized access, you must notify us immediately. We reserve the right to suspend accounts for breaches of these terms.</p>
<p style="font-family: inherit; color: inherit;">Rental items must be returned on time and at the agreed location. Late returns or damaged items may incur fees and compensation charges under the agreement.</p>
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<h3 style="font-family: inherit; color: inherit;">9. Order Changes</h3>
<p style="font-family: inherit; color: inherit;">To change an order, you must contact us. The change is only valid once confirmed in writing. The rental period can be extended before or during the rental.</p>
<p style="font-family: inherit; color: inherit;">If changes reduce availability for other customers, a fee may apply (currently SEK 300).</p>
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<h3 style="font-family: inherit; color: inherit;">10. Pick-Up and Return</h3>
<p style="font-family: inherit; color: inherit;">Pick-up and return take place as stated in the order confirmation. You must present your booking reference and ID.</p>
<p style="font-family: inherit; color: inherit;">We are responsible for the item until it is handed over to you. You are responsible until it is returned. If the return is complete and in accordance with the agreement, the reserved deposit amount will be released.</p>
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<h3 style="font-family: inherit; color: inherit;">11. Membership</h3>
<p style="font-family: inherit; color: inherit;">Membership offers discounted prices and other benefits. It renews automatically until cancelled by the member.</p>
<p style="font-family: inherit; color: inherit;">Cancellation is done via &ldquo;My Pages&rdquo; on easybil.se and remains valid until the end of the current period.</p>
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<h3 style="font-family: inherit; color: inherit;">12. Right of Withdrawal on Purchases</h3>
<p style="font-family: inherit; color: inherit;">Under Swedish consumer law, you have a 14-day right of withdrawal on purchased (but not rented) goods, starting from the delivery date. The item must be in its original condition.</p>
<p style="font-family: inherit; color: inherit;">If the value is reduced due to use, a deduction may be made from the refund. Returns must be in the original packaging and accompanied by a withdrawal form.</p>
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<h3 style="font-family: inherit; color: inherit;">13. Intellectual Property Rights</h3>
<p style="font-family: inherit; color: inherit;">The content and the service are protected by copyright. Images are used with permission from rights holders. Links to third-party sites (e.g., YouTube) are outside our control.</p>
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<h3 style="font-family: inherit; color: inherit;">14. Privacy</h3>
<p style="font-family: inherit; color: inherit;">We process your personal data in accordance with GDPR. The data is used to fulfil our contractual obligations.</p>
<p style="font-family: inherit; color: inherit;">Payment card details are stored only by our payment provider. We do not store any card details ourselves.</p>
<p style="font-family: inherit; color: inherit;">We use cookies to improve your experience on easybil.se.</p>
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<h3 style="font-family: inherit; color: inherit;">15. Governing Law</h3>
<p style="font-family: inherit; color: inherit;">These terms are governed by Swedish law. Any dispute shall be settled by a Swedish court, with Stockholm District Court as the court of first instance.</p>
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<h3 style="font-family: inherit; color: inherit;">16. Changes</h3>
<p style="font-family: inherit; color: inherit;">We reserve the right to change these terms. The current version is always available on easybil.se.</p>
<p style="font-family: inherit; color: inherit;">For material changes, customers will be notified at least 30 days in advance.</p>
<p style="font-family: inherit; color: inherit;"><em>Last updated: 2025-08-16</em></p>
<p style="font-family: inherit; color: inherit;">&nbsp;</p>

If you have chosen home delivery, you will have the equipment delivered before your rental period begins and picked up after your rental period has ended.

Home delivery

Delivery and return

The car fulfilled all my expectations. Would love to rent from here again!

Frequent users can save with special<br> membership pricing and benefits

For many products and activities

A Yourcompany.no membership gives access to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

A Yourcompany.no membership gives ccess to high quality products at membership prices so you can take on more and larger projects without worrying about buying expensive products. Pick up and  return at your chosen location.

Yourcompany.no JustClick is for everybody that needs a product once in a while. Convenient booking online, pick up and return at your chosen location. Get access to high quality products and save your money for something fun instead

The deposit works just like when you use a hotel or rental car. When ordering, an extra amount is reserved on your card for a small security against damage or late return. Once you have returned, we will check the equipment and release the amount on your card. Everything happens automatically and you do not have to do anything. For more information, see the help pages.

Yourcompany.no membership is for you who need a few more produts, or expect to use them more often.

Member prices on wide product selection

Additional discounts for longer term rental

Other membership benefits soon...

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